2 days of car ownership and major engine trouble...?!?

[r1]

Thank you ...
...
...I could tell that they were just as passionate as I was about making this right.

You are welcome. And, glad to hear that! It's good news to all of us.

[rs4-380]

Giggs, many (including me) have had contact with the Audi Flagship section (devoted to A8/R8) of Audi Customer Relations. As part of your proactive efforts, contact them - now. (Better yet, four days ago.) They are available 24/7. +1 866 892 2834
Submit and confirm all your vehicle ownership and warranty information with an Advocate, thoroughly explain the incident and its timeline for them to document, and ask him/her to escalate the matter immediately for you and then ask that someone get back to you because of the gravity of it. I hope this helps . Best to you.

so they will look into out-of-Audi-warranty pre-owned cars?

[r1]

so they will look into out-of-Audi-warranty pre-owned cars?

Sigh... sort of. Giggs stated in his OP that he purchased a $5k "platinum" extended warranty w/ covereage for 6 years. The company, if it is the same one, has been mentioned elsewhere as a partner-with-Audi in offerring extended coverage - a Company that Giggs preferred not to name.

What can be said is that Audi Flagship would be more than accomodating in answering such questions to all owners, or prospective owners. My experience has always been similar to the one Giggs just reported.

[carsany]

Sorry Giggs that I did not respond earlier. Was away for a few days. Looks like reliable1 filled in with the exact info. From my experience, opening the case with AoA leaves a nice documentation trail of the issues and attempts that you have made to correct the problem. When I got no where with my dealers and AoA. I took it to a regional manager of Audi (long story how I got there) and after seeing all the steps I've taken to correct the issue. He gave the OK to do whatever needed to be done. It was like the golden ticket for the repair. If I had not documented and contacted AoA advocates along the way. I don't think the outcome would have been the same. I hope this all works out for the best. California does have very strong lemon protection laws. I'm sure you can get this right, just stay on top of them!

[Giggs]

Sigh... sort of. Giggs stated in his OP that he purchased a $5k "platinum" extended warranty w/ covereage for 6 years. The company, if it is the same one, has been mentioned elsewhere as a partner-with-Audi in offerring extended coverage - a Company that Giggs preferred not to name.

What can be said is that Audi Flagship would be more than accomodating in answering such questions to all owners, or prospective owners. My experience has always been similar to the one Giggs just reported.

Here's the latest. I received a call this morning from the dealership who sold me the warranty. They spoke with the warranty company this morning and stated that they are still denying coverage. However they said that the new reason for denying coverage is because the car had a "pre-existing condition". WTF!! Totally different story than what I heard on Friday (sounds like a cover up)! First off, I have a pre-sale inspection showing the car was perfect, I have the maintenance history on the car showing all of the maintenance in the past has been done by Audi and it is all up to date, and I have a perfectly clean Carfax report. I never expected an engine issue, in fact I bought the warranty before the car even arrived at my house! Oh, by the way, I have a document from last Friday showing the reason the warranty company initially denied coverage was because dealership who sold me the warranty did not do a pre-inspection on the vehicle. It sound to me like all of a sudden there is a change in story to avoid liability. Luckily in my years of experience, I have learned to document EVERYTHING.

I just called Audi Flagship to update them on what's going on. Apparently they have already contacted the dealership who has my car and are looking into it further to see what possible solutions they may have to my issue. I really hope Audi can pull a trick out of there hat for me on this one!

Sorry Giggs that I did not respond earlier. Was away for a few days. Looks like reliable1 filled in with the exact info. From my experience, opening the case with AoA leaves a nice documentation trail of the issues and attempts that you have made to correct the problem. When I got no where with my dealers and AoA. I took it to a regional manager of Audi (long story how I got there) and after seeing all the steps I've taken to correct the issue. He gave the OK to do whatever needed to be done. It was like the golden ticket for the repair. If I had not documented and contacted AoA advocates along the way. I don't think the outcome would have been the same. I hope this all works out for the best. California does have very strong lemon protection laws. I'm sure you can get this right, just stay on top of them!

All the way to the regional manager of Audi, eh? How did it end up there?! And yes I am on board for keeping them in the loop daily if I have to. I don't want to have to lemon the vehicle, it took me a long time to find this one!

[blackspyder]

So, are 'whoever' saying they can tell based on all the reports and paperwork that a problem was pre-existing and based on what?
Would you ask them if i send my paper work through would they mind taking a look at it and tell me if i have a pre-existing condition i should be aware of - it will save me a visit to the psychic..

Or are they saying the paper work isn't worth a **** and that Audi services schedules and maintenance practices employed by Audi are deficient in someway as a clean bill of health seems to count for nothing?

This is why i hate 3rd parties. They are all too quick to extract cash from people, but paying it back out is another thing..
Maybe you suggest that they should do the inspections as they clearly know best and that way they couldn't just hide beneath the blanket of "pre-existing" and leave you hanging 5k down and with a huge bill to boot.

[Giggs]

So, are 'whoever' saying they can tell based on all the reports and paperwork that a problem was pre-existing and based on what?
Would you ask them if i send my paper work through would they mind taking a look at it and tell me if i have a pre-existing condition i should be aware of - it will save me a visit to the psychic..

Or are they saying the paper work isn't worth a **** and that Audi services schedules and maintenance practices employed by Audi are deficient in someway as a clean bill of health seems to count for nothing?

This is why i hate 3rd parties. They are all too quick to extract cash from people, but paying it back out is another thing..
Maybe you suggest that they should do the inspections as they clearly know best and that way they couldn't just hide beneath the blanket of "pre-existing" and leave you hanging 5k down and with a huge bill to boot.

Exactly my point. They actually cannot give me a straight answer, although I'm taking it further up the chain now and should be hearing back in the morning. They are not being specific as to the problem with the pre-exsiting condition and what it is. Since they've never seen the car I'm sure they know exactly what that pre-existing condition was just by assumption only, right? Oh and by the way, "pre-existing condition" is only coming up now because I (and they) know that there was a mistake made on part of the dealership that sold me the warranty and they don't want to be liable. On Friday the reason it was denied was because that dealership did not pre-inspect the vehicle. Something is very fishy here, but its okay because an attorney will get to the bottom of it if nothing else will.

[z356]

Something is very fishy here, but its okay because an attorney will get to the bottom of it if nothing else will.

Giggs. My advice is to get an attorney involved now...and perhaps consider not posting anything else until the matter is resolved to your satisfaction. Follow your attorney's recommendations and keep a lower profile in the forums. You have to assume that anything you have written here can & will used against you in this ongoing dispute by the other parties involved. So far you are doing 'ok', but people can twist and turn any number of words. Don't give them anything thing to work with unless your attorney approves. Keep Audi on the loop and get legal assistance ASAP. Good luck.

Saludos,
Eduardo

[Giggs]

Giggs. My advice is to get an attorney involved now...and perhaps consider not posting anything else until the matter is resolved to your satisfaction. Follow your attorney's recommendations and keep a lower profile in the forums. You have to assume that anything you have written here can & will used against you in this ongoing dispute by the other parties involved. So far you are doing 'ok', but people can twist and turn any number of words. Don't give them anything thing to work with unless your attorney approves. Keep Audi on the loop and get legal assistance ASAP. Good luck.

Saludos,
Eduardo

Thanks and I will consider this.

[carsany]

Sounds like typical 3rd party warranty bs. Man for a 5k plan, I would not have expected such piss poor tactics. In regards to how I ended up there.... Well before I went the attorney route and the threat of lemon law proceedings. I simply opened a case with the BBB. Simply AWESOME! There were no fees for the service they provide. Armed with all the records and documentation in hand. Audi was forced to make a appearance at the arbitration office. When we sat down at the table with the BBB as the third party witness. The rep stepped outside with me and simply stated if he himself could have a chance to make things right before proceeding any further. He gave me his WORD and we shook on it. With his golden ticket, the dealer went all out and did everything under the sun. He even came back to that dealership to check on the progress. It was a great experience and have kept me with Audi since. I wish I did not have to go thru the frustrating nights figuring it all out. But you gotta do what you gotta do. Can't let them push you over on something when you know you are in the right.

Best of luck with all this, sounds like you are on the right track already. Great advice from everyone here. Great R8 board!