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Discussion Starter #1
Alright guys,

So I’m a new R8 owner as of 2 weeks ago! My first one and pretty much a dream come true. I got a 2013 V10 plus first gen-facelift in Suzuka Grey from an independent dealer here in the UK.

So first thing I did is book in the car for the following:

1) Full health check and wheel alignment check
2) Full paint correction with my detailer

Long story short there’s been some surprises:

Health check:
a) Health check revealed the entire gearbox undertray (and all fixings) is missing from the car.
b) The wheel alignment was ‘massively’ out and was pulling the car to the right.
Other than that the car is in good condition mechanically.

Paint correction:
c) detailer has called me to inform me there’s some serious botch work done to the entire front bumper. Long story short, the side grilles won’t clip in properly, the crumple bars inside are crumpled in and the padding that should be just behind the bumper is completely missing. All the grilles have been glued into place and self tapping screws have been used all over to secure it.

So my question is what would you guys do in my position? I’ve always been of the opinion if you want something doing right then do it yourself so I’ve ordered an entire new bumper and new crumple bars and padding and got it booked in for a matched spray. I’ve also already paid to have the wheel alignment fixed and also ordered the missing undertray.

Altogether looking like £3.5k of unforeseen costs. My detailer mentioned going back to the dealer for reimbursement but realistically I have no rights in this area so I’m assuming it will just be a further waste of my time. What do you guys think?

Oh and to top it off when the dealer ‘prepped’ the car they put p zeros on the rears, a Dunlop on the front right and a Goodyear on the front left 😅
 

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Sorry to hear your story. Not a great start to R8 ownership.

Why do you feel you have 'no rights' for reimbursement from the selling dealer? At the very least I would be looking for the cost of the undertrays and matching tyres.
 

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Typically, PPI's are done before the purchase. I would go back to that dealership and at least mention the missing parts and demand matching tires up front. It's not too bad being different front to rear, but they should be the exact same per axle.
 

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Discussion Starter #4
Sorry to hear your story. Not a great start to R8 ownership.

Why do you feel you have 'no rights' for reimbursement from the selling dealer? At the very least I would be looking for the cost of the undertrays and matching tyres.
I guess I mean 'no rights' in terms of, if the dealer is difficult and says they weren't aware or the missing parts aren't critical then I have nowhere to go. It would be completely down to the dealers discretion for reimbursement for these kind of items.

Although that said, my detailer mentioned this afternoon that having a car without the crumple bars and appropriate padding inside the bumper could invalidate an insurance claim if i was shunted in the front as the car is missing the expected level of protection.

I've got the dealer arranged to call me this afternoon so let's so how it goes!
 

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Sorry to hear this. Sounds like the car was probably in a front-end collision of sorts and not put back together the right way. I think your approach to sorting it out is right - do it from the ground up the right way.

The missing under tray may be the result of just some lazy maintenance - didn't put it back on. No excuse for 3 brands of tire on the same car - plus, it's not safe.

I'd expect the worst (that you'll cover it all); however, it wouldn't stop me from attempting to recoup some of these costs by visiting the dealer. There's no excuse for 3 different tires, and the missing under tray should be replaced. I'd at least try for those first. I'd likely mention the damage you found, as well, if the car was represented to be accident free or some assertion was made to that effect.

While little help to you now, this may help another reader understand the importance of a thorough PPI. At the minimum, the under tray and tires would have been discovered.

Best of luck with it - sounds like you're planning to sort it out the right way. Then enjoy it!
 

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This is why many of us advise doing a PPI before buying a car. Once you pay and drive home, you'll be at the mercy of the dealer. Nevertheless, you still might have some recourse if the dealer lied about the condition of the car during the sale.

From the description of your front bumper, the car was possibly in a frontal collision that crumpled the bars and damaged the fins as Ez surmised. The fins don't need self tapping screws to stay in place.

Did the dealer advertise the car as being accident free? Did you run a Carfax prior to buying the car?

Do get a copy of the Carfax for this car, and if it shows an accident, you'd be in a better position to ask for compensation for the missing parts, change of tires, and front bumper replacement.

Good luck and keep us posted.


Paint correction:
c) detailer has called me to inform me there’s some serious botch work done to the entire front bumper. Long story short, the side grilles won’t clip in properly, the crumple bars inside are crumpled in and the padding that should be just behind the bumper is completely missing. All the grilles have been glued into place and self tapping screws have been used all over to secure it.
 

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Sorry to hear all of this Zivtins.

I have to think that in the UK there are laws about "lemon cars," advocates for used-car purchasers, and I'm certain there is some level of consumer protections.

I found this post which I'm hoping will be helpful to you: https://www.theaa.com/car-buying/legal-rights

...Dealers are obliged to prepare the car before offering it for sale...
In which case, they should have found the missing undertray, the poorly re-assembled front bumper, and the prior collision. I would ask to see their assessment of the car when they first obtained it, and their inspection of it after the usual used car prep prior to putting up for sale.

Here's the link to the actual consumer rights protections: http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

This is a section about goods being of satisfactory quality: http://www.legislation.gov.uk/ukpga/2015/15/section/9/enacted

I honestly do not believe that your R8 is of "satisfactory quality."
 

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Discussion Starter #9
Thanks for the responses guys.

The car came clear for all checks for previous accidents etc. So I'm assuming one of the previous owners had the shunt and decided to get it botch-fixed with no record or insurance claim then shift the car on.

Good news is the dealer volunteered to cover the cost for the missing undertray and fixings. He avoided getting drawn into talks of reimbursement for the front bumper and mentioned they wouldn't have noticed as it sounds like 'internal cosmetic' damage.

Regarding the tyres he said they understand same axle requires the same tyre but the Dunlop and Goodyear are actually made in the same factory and to almost-identical spec. I checked with my local tyre specialists who confirmed this is true and its quite common to find them matched up.

So yeah, all in all definitely not a painless experience but I'm grateful to at least getting the undertray costs covered. Like I said, if you want something doing right you've got to do it yourself! So now I'm looking forward to getting it back from my detailer next week. £5k + 2 weeks later but at least everything will be almost brand new again on the car and I can truly enjoy it!
 

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Regarding the tyres he said they understand same axle requires the same tyre but the Dunlop and Goodyear are actually made in the same factory and to almost-identical spec.
Beyond the rubber formulation and steel belts/rubber ply structure, the tread design is the key to mating/matching the tires.


...wouldn't have noticed...[the front bumper] damage.
I have a difficult time believing this. Dealers usually claim some sort of "multi-point inspection," that I would imagine includes body panel and underbody examinations.
 

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Thanks for the responses guys.

The car came clear for all checks for previous accidents etc. So I'm assuming one of the previous owners had the shunt and decided to get it botch-fixed with no record or insurance claim then shift the car on.

Good news is the dealer volunteered to cover the cost for the missing undertray and fixings. He avoided getting drawn into talks of reimbursement for the front bumper and mentioned they wouldn't have noticed as it sounds like 'internal cosmetic' damage.

Regarding the tyres he said they understand same axle requires the same tyre but the Dunlop and Goodyear are actually made in the same factory and to almost-identical spec. I checked with my local tyre specialists who confirmed this is true and its quite common to find them matched up.

So yeah, all in all definitely not a painless experience but I'm grateful to at least getting the undertray costs covered. Like I said, if you want something doing right you've got to do it yourself! So now I'm looking forward to getting it back from my detailer next week. £5k + 2 weeks later but at least everything will be almost brand new again on the car and I can truly enjoy it!
Glad to hear you made at least some progress.

As Dragon said, I do think they gave you a bit of a line on the tires and damage - but to be expected, I suppose. PPI next time! The important thing is that you're getting it sorted out and will ENJOY the car! :)
 

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As long as you get get the alignment into spec, it doesn't sound like a major hit up front. As mentioned, the owner probably didn't want it to show up as in an accident, so had it "fixed". By your description, it sounds like a friend did the repairs. I couldn't do that even if I was selling the car, but people figure, I'll give it to the dealer, who cares? You own it now, so glad you're able to correct the issues and have a nice car. With the tire thing, I don't care what anyone says, drive it a little and replace the rubber when you can. I'm not driving that car around with 3 different tires, WTF? :eek:
 

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I don't think that comes down to cosmetic damage. Your frame was damaged. I would at the least strip down the trunk to see if you have any other damage to the frame then what you see. I believe your year is reinforced at the strut mounts but if it was in a collision I wouldn't be surprised if you do have some other undisclosed damage. Also that damage could easily cause alignment damage.
 

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...and once again, the lesson is "always get a PPI before you purchase the car"...... unless you're loaded and can afford unexpected surprises :)
 

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Good suggestion Patel. It's advisable to check for frame cracks near the shock mounts as this is a known failure point. Hopefully the frame reinforcement plates do a good job in preventing any cracks. Please take some pics to share with us Op. Good luck.

I don't think that comes down to cosmetic damage. Your frame was damaged. I would at the least strip down the trunk to see if you have any other damage to the frame then what you see. I believe your year is reinforced at the strut mounts but if it was in a collision I wouldn't be surprised if you do have some other undisclosed damage. Also that damage could easily cause alignment damage.
 

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Hmm, seems there's a glitch and it's double posting. Can't seem to delete the post either. Admins, please help. Thanks.

I don't think that comes down to cosmetic damage. Your frame was damaged. I would at the least strip down the trunk to see if you have any other damage to the frame then what you see. I believe your year is reinforced at the strut mounts but if it was in a collision I wouldn't be surprised if you do have some other undisclosed damage. Also that damage could easily cause alignment damage.
 

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Discussion Starter #19
The put cameras on phones for situations like this so that we can all see what you see.
Haha I would have posted the pics I have however Junior forum members can't add pics :rolleyes:

I don't think that comes down to cosmetic damage. Your frame was damaged. I would at the least strip down the trunk to see if you have any other damage to the frame then what you see. I believe your year is reinforced at the strut mounts but if it was in a collision I wouldn't be surprised if you do have some other undisclosed damage. Also that damage could easily cause alignment damage.
It's funny actually, the full inspection check (albeit post purchase) I had done by the local Audi specialists didn't spot the issues in the front bumper! My detailer made a good point in that with the R8 there's not much in the front so the core of their attention would have been the exterior and all the workings under and at the rear of the car. Plus any inspection check wouldn't take the front bumper off the car, which is what it took before noticing the botch work.

Since finding the issue with the bumper my detailer has had a detailed look, taking most panels off and I'm pleased to say its just the front. Sounds like just the shunt on the front and I'm told it definitely doesn't look like a high speed shunt.
 
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